Privacy Policy

This website is operated under the BOUCHRACHY brand by Julinondeevai Co., Ltd. References in this Privacy Policy to “BOUCHRACHY,” “we,” “us,” or “our” refer to the entity responsible for operating this website and handling personal information collected through it.

The information we collect depends on how you interact with our website and services.

Payment-card information

Payments may be processed by independent payment service providers. Full card numbers, security codes, and other sensitive payment credentials are generally submitted directly to the selected payment provider rather than stored by BOUCHRACHY. We may receive transaction status, payment method, reference numbers, and limited billing details required to manage the order.

We may collect personal information through the following channels:

• Directly from you when you create an account, place an order, subscribe, submit a form, request a return, or contact customer care.
• Automatically when you browse the website, through cookies, log files, analytics, security tools, and similar technologies.
• From service providers such as payment processors, couriers, fraud-prevention services, and website-hosting providers.
• From social platforms when you interact with our official social-media pages or use social-media features.

We may use personal information for the following purposes:

• To create and administer customer accounts.
• To process payments, confirm orders, and provide receipts.
• To prepare, ship, track, and deliver purchases.
• To manage returns, exchanges, refunds, claims, and customer-service requests.
• To communicate important information about orders, accounts, policies, or service changes.
• To prevent fraud, unauthorised transactions, security incidents, and misuse of the website.
• To maintain website functionality, troubleshoot errors, and improve performance and usability.
• To analyse general customer and website trends.
• To send promotional communications where permitted and according to your communication preferences.
• To comply with tax, accounting, consumer-protection, regulatory, and other legal obligations.
• To establish, exercise, or defend legal claims.

Legal grounds

Depending on the circumstances and applicable law, we may process personal information because it is necessary to perform a contract with you, comply with a legal obligation, pursue a legitimate business interest, protect vital interests, or because you have provided consent.

We may share relevant personal information with trusted third parties when reasonably necessary to operate the website, complete transactions, provide services, or meet legal obligations.

• Payment providers for payment authorisation, transaction processing, refunds, and fraud prevention.
• Delivery and logistics providers for shipping, tracking, customs documentation, and delivery communication.
• Website and hosting providers for hosting, content delivery, backups, maintenance, and technical support.
• Email and customer-service providers for transactional emails, customer enquiries, and communications.
• Analytics and advertising providers where permitted and subject to applicable cookie or consent settings.
• Professional advisers such as accountants, auditors, insurers, and legal advisers.
• Government agencies or authorities when disclosure is required by law, court order, regulatory request, customs procedure, or lawful investigation.
• Business successors in connection with a merger, restructuring, financing, sale, or transfer of all or part of the business.

Because BOUCHRACHY serves international customers and may use service providers operating in different countries, personal information may be processed or stored outside your country of residence.

Where required by applicable law, we will use appropriate contractual, organisational, or legal safeguards for international transfers of personal information.

Our website may use cookies, pixels, local storage, and similar technologies. These technologies may remember your preferences, maintain your shopping cart, support account login, improve security, measure website usage, and support marketing activities.

Types of cookies

• Strictly necessary cookies support core functions such as checkout, shopping-cart management, account login, security, and fraud prevention.
• Preference cookies remember settings such as language, currency, location, or display preferences.
• Analytics cookies help us understand how visitors use the website and identify performance issues.
• Marketing cookies may be used to measure campaigns, personalise advertising, or limit repeated adverts.

Where required, non-essential cookies will be used only after you provide consent through the website’s cookie settings. You can also control cookies through your browser settings.

Where permitted, we may send information about new collections, product launches, special offers, events, or brand news.

• You may unsubscribe using the link included in a marketing email.
• You may contact us to update your communication preferences.
• Unsubscribing from marketing does not prevent us from sending necessary order, payment, security, or account communications.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and meeting legal, tax, accounting, and regulatory requirements.

Retention periods may vary depending on:

• The type and sensitivity of the information
• The purpose for which it was collected
• The status of your account or order
• Applicable limitation periods
• Tax, accounting, customs, or legal obligations
• The need to prevent fraud or resolve disputes

When information is no longer required, we may delete it, anonymise it, or securely restrict further access.

We use reasonable administrative, technical, and organisational measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration, disclosure, or destruction.

However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account password and for notifying us if you suspect unauthorised use of your account.

Subject to applicable law and certain exceptions, you may have some or all of the following rights concerning your personal information:

Exercising your rights

To submit a privacy request, contact us using the details below. We may request information reasonably necessary to confirm your identity and protect your information from unauthorised access.

Some requests may be limited or declined where permitted by law, including where information must be retained for legal, accounting, fraud-prevention, contractual, or dispute-resolution purposes.

Our website and products are intended for a general adult audience and are not intentionally directed to children. We do not knowingly collect personal information from children without appropriate authorisation where required by law.

If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can review and address the matter.

Our website may contain links to payment providers, couriers, social networks, or other third-party websites. Those services operate under their own terms and privacy policies.

BOUCHRACHY is not responsible for the privacy practices, security, or content of independent third-party services. We recommend reviewing their policies before submitting personal information.

We may update this Privacy Policy when our services, technology, business practices, or legal obligations change.

The revised policy will be published on this page with an updated effective date. Material changes may also be communicated through the website, customer account, or email where appropriate.

For questions about this Privacy Policy, the use of your personal information, or a request to exercise your privacy rights, please contact: