Store with Care
Keep your handbag in its dust bag, away from direct sunlight, humidity, heat, and tightly packed spaces.
Customer Care
Care Guide
Every BOUCHRACHY handbag is crafted with carefully selected materials and refined details. Proper care will help preserve its shape, texture, colour, and beauty for years to come.
Gentle Cleaning
Use a soft, clean cloth for light surface care. Avoid harsh chemicals, alcohol, bleach, and abrasive cleaning tools.
Protect the Finish
Avoid prolonged contact with water, perfume, cosmetics, oils, rough surfaces, and colour-transfer materials.
01
Everyday Care
Handle your handbag with clean, dry hands and avoid placing it directly on floors, rough surfaces, or areas where it may come into contact with moisture or dirt.
- Avoid overfilling the bag, as excessive weight may distort its shape and strain the handles.
- Keep pens, makeup, liquids, and sharp objects inside protective pouches.
- Do not pull, bend, or twist bamboo handles, chains, straps, or decorative hardware.
- Rotate the use of your handbags to reduce continuous wear on one item.
- Wipe away dust gently after use with a clean, soft, dry cloth.
02
Storage
Correct storage is essential for maintaining the structure and finish of your BOUCHRACHY handbag.
1
Empty the Bag
Remove all personal items, liquids, cosmetics, and objects that may create pressure or stains.
2
Support the Shape
Lightly fill the bag with clean, acid-free tissue paper or soft fabric. Do not overstuff.
3
Use the Dust Bag
Place the handbag inside its original dust bag and store it upright in a cool, dry, ventilated area.
Do not store your handbag in plastic bags, sealed containers, or
direct sunlight. Plastic may trap humidity and affect the surface
finish.
03
Cleaning
For routine cleaning, gently wipe the surface with a soft, colourfast, lint-free cloth. Always test any product on a small, hidden area before applying it more widely.
✓ Recommended
- Use a clean, dry microfiber cloth
- Blot moisture gently without rubbing
- Allow the bag to dry naturally
- Use specialist care products suitable for the material
- Seek professional cleaning for serious stains
× Avoid
- Alcohol, bleach, acetone, and strong detergents
- Baby wipes or household cleaning wipes
- Scrubbing brushes and abrasive sponges
- Hairdryers, heaters, and direct heat
- Machine washing or soaking in water
Important:
Incorrect cleaning products may permanently change the colour,
texture, coating, or finish of the material.
04
Material-Specific Care
Different materials require different levels of care. Use the guidance below as a general reference.
| Material | Care Guidance | Avoid |
|---|---|---|
| Leather | Wipe gently with a soft, dry cloth. Use only specialist leather products suitable for the specific finish. | Water saturation, oils, alcohol, strong chemicals, and prolonged sunlight. |
| Embossed or Textured Leather | Clean carefully along the texture using a soft cloth. Avoid pressing too firmly into the pattern. | Abrasive brushes, vigorous rubbing, and heavy conditioners. |
| Suede or Nubuck | Use a specialist suede brush with very light strokes. Professional cleaning is recommended for stains. | Water, creams, oils, wet wipes, and general leather polish. |
| Metal Hardware | Polish gently with a clean, dry cloth after use to reduce fingerprints and surface residue. | Perfume, chemicals, moisture, scratching, and rough contact. |
| Bamboo Handle | Wipe with a dry cloth and store without pressure on the handle. Handle gently to preserve its natural structure. | Bending, impact, prolonged moisture, heat, and heavy weight. |
| Fabric Lining | Remove loose dust with a soft brush or low-suction fabric tool. Blot small marks carefully. | Soaking, bleaching, scrubbing, and wet cleaning without professional advice. |
05
Water & Moisture
Most luxury handbag materials should not be exposed to prolonged moisture. Rain, humidity, and accidental spills may affect colour, structure, adhesives, linings, and metal components.
- If the bag becomes wet, blot it gently with a soft, absorbent cloth.
- Do not rub the wet surface, as this may spread stains or damage the finish.
- Allow the handbag to dry naturally at room temperature.
- Keep the bag away from hairdryers, radiators, heaters, and direct sunlight.
- Once fully dry, restore the shape gently and place it in the dust bag.
06
Colour Transfer
Light-coloured handbags may absorb dye from dark clothing, denim, printed fabrics, or other colour-treated surfaces. Dark-coloured handbags may also transfer colour when exposed to moisture or friction.
- Avoid prolonged contact with dark denim and strongly dyed garments.
- Do not place light and dark handbags directly against each other during storage.
- Keep the handbag dry and reduce repeated friction against clothing.
- Test new garments for colour transfer before carrying a light-coloured bag.
Colour transfer is generally caused by external materials and may
be difficult or impossible to remove completely.
07
Hardware & Handles
Decorative hardware, chains, clasps, bamboo handles, and metal details require careful handling to preserve their finish.
- Avoid contact with perfume, hairspray, sanitiser, lotion, and household chemicals.
- Wipe fingerprints and moisture away with a soft, dry cloth.
- Do not allow chains or hardware to press against the bag during long-term storage.
- Wrap chains or removable straps in soft tissue before storing.
- Do not force zippers, clasps, locks, or other moving components.
08
Professional Care
For deep stains, structural damage, discolouration, damaged hardware, or significant wear, professional assessment is recommended.
- Do not attempt major repairs using glue, paint, polish, or household products.
- Use a professional service experienced with luxury handbags and the relevant material.
- Provide clear photographs and product information before authorising repair work.
- Ask whether the treatment may alter the colour, texture, or original finish.
Natural variations, fine creases, texture differences, and gradual
changes in patina may be normal characteristics of handcrafted
materials and are not necessarily defects.
Need Product Care Advice?
Contact our customer care team with your product name and clear photographs. We will provide general guidance based on the material and condition of your BOUCHRACHY handbag.
Contact Customer Care